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Terms & Conditions

  1. Part or full payment by Titans constitutes your acceptance of our booking conditions.
  2. Reception by Email or letter acknowledging payment is confirmation of your request to book onto a Titans session but is NOT a confirmation of one’s place at requested session.
  3. All bookings/requests will be confirmed by Email, letter or telephone call. No bookings will be confirmed until payment has been received & confirmed.
  4. Failure to pay the required fee on time may result in your booking being cancelled and you risk losing your place on the session/s booked.
  5. “Pay-on-the-day” payments are to be agreed via, Email or telephone.Any participants attempting to pay-on-the-day without this prior arrangement must accept we reserve the right to deny them the opportunity to partake.
  6. So as to prepare our sessions appropriately and safely we require all Titans session bookings be confirmed in advance of selected booking date.
  7. Any “arrive-on-the-day” participants are exempt from promotional discounts where applicable. Additionally, we reserve the right to deny a place to anyone arriving on the day unless agreed prior to the session date.
  8. Participants must be of the appropriate age for the selected session.
  9. Participants are informed before booking that our coaches are not qualified to train those of a physical and/or psychological disability. We endeavour to help every player that attends our session, and every effort will be made for players to attend the session, however this will happen provided it doesn’t affect the health and safety of other players on the session.
  10. In the event that you mistakenly book your child onto a session that conflicts withinformation provided in Point. 9. (9.), you are entitled to a refund less an administrative charge of £5.00.
  11. Session availability runs on a “first-come-first-serve” basis which is dependent upon a booking and confirmation email.
  12. All attendees of Titans sessions must complete, with total honesty, a booking form provided on the Titans website. This requires filling out ALL appropriate medical information of willing participants.
  13. Titans staff are to be are to be made fully aware of any medication any participant booked onto any of our sessions are taking. This medication (e.g. inhaler, epi-pen etc.) must be submitted to our staff BEFORE the starting time of the session.
  14. FULL MEDICAL disclosure must be submitted to and accepted by Titans before a place on in Titans session can be confirmed. If, for any reason, we cannot accept the booking, a full refund will be issued.
  15. In the event that a booking is received after a Titans session has reached maximum capacity, the customer will be informed and either offered an alternative session, refund or, with their permission, have their contact details stored on our waiting list.
  16. Should a position become available on any of our sessions that were otherwise full, those at the top of our waiting list will be duly informed should they wish to book onto that session.
  1. Any cancellation must be submitted (via email, telephone or letter) and confirmed by Titans (via email, telephone or letter) at a MINIMUM of 12 hours before the starting time of the booked session.
  2. If a customer wishes to cancel (and does so in accordance with the minimum time stated in Point 1. (1.), they are entitled to a refund less an administrative charge of £5.00.
  3. If a customer wishes to cancel (but fails to do so in accordance with the minimum time stated in Point 1. (1.), no refund will be issued.
  4. In the unlikely event that any Titans session receives less than 10 participants, Titans reserves the right to cancel the session. Customers will be given a minimum 72 hours’ notice. Should this event occur customers will be given the choice of a full refund or a free session at an alternative session.
  5. In the unlikely event that a Titans session is cancelled due to inclement weather or circumstances beyond our control (i.e., medical emergency, traumatic event, family bereavement etc.) we regret to inform that no refund will be issued. However, those who have booked onto the cancelled session will be given priority service and notification of future session/s at a discounted price, should they want to book.
  1. Please applaud and encourage good play but don’t coach from the side-line. We don’t want to confuse our players with mixed messages. We are also creating an environment where are players are to make their own decisions.
  2. Parents will allow their children the creative freedom to explore their interests in football and try new techniques and ideas without the fear of failure.
  3. Parents will trust their child’s Titans coach to deliver sound coaching and safety advice without interruption unless in the interest of safety.
  4. Parents will refrain from negative behaviour that disrupts productivity of the training and enjoyment of the session. This includes shouting, directing, shaming or embarrassing any child on the session.
  5. Parents will understand that across all Titans sessions we run a player development programme, and this is our paramount focus. Whilst competitive behaviour is encouraged, the aim is to learn, enjoy and develop, not to win at all costs.
  6. All non-players are required to stay on the outside of caged facilities for the duration of the session, the parents can watch and observe the session from a suitable distance to maximise area size for Titans players and coaches. This removes potential of injury and interruption as well as allowing the kids to concentrate on their football independently.
  7. In the interest of coach preparation, parents will understand any questions they may have for a Titans coach must be addressed before or after the sessions, not in between.

General Safeguarding

Titans acknowledges the duty of care to safeguard and promote the welfare of children and is committed to ensuring safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice and Football Association (FA) requirements.

Unless otherwise stated in this document, Titans subscribes to and practices the FA’s Safeguarding Children Policy & Procedures.

For the purposes of this document a child/ren relates to anyone under the age of 18. The policy recognises that the welfare and interests of children are paramount in all circumstances. It aims to ensure that regardless of age, ability or disability, gender reassignment, race, religion or belief, sex or sexual orientation, socio-economic background, all children who attend Titans:

  • have a positive and enjoyable experience of football at Titans in a safe and child centred
  • are protected from abuse whilst participating in football sessions provided by Titans


Titans acknowledges that some children, including disabled children and young people or those from ethnic minority communities, can be particularly vulnerable to abuse and we accept the responsibility to take reasonable and appropriate steps to ensure their welfare during their participation in Titans’s Football sessions.

As part of our safeguarding policy Titans will:

  • promote and prioritise the safety and wellbeing of children and young people
  • ensure all coaches/volunteers understands their roles and responsibilities in respect of safeguarding and are provided with appropriate learning opportunities to recognise, identify and respond to signs of abuse, neglect and other safeguarding concerns relating to children and young people
  • ensure appropriate action is taken in the event of incidents/concerns of abuse and support provided to the individual/s who raise or disclose the concern
  • ensure that confidential, detailed and accurate records of all safeguarding concerns are maintained and securely stored
  • prevent the employment/deployment of unsuitable individuals
  • ensure robust safeguarding arrangements and procedures are in operation.


The policy and procedures will be widely promoted and are mandatory for everyone involved in Titans. Failure to comply with the policy and procedures will be addressed without delay and may ultimately result in dismissal/exclusion from the organisation.

Titans will report any suspected child safety concerns or child protection issues to those attending its session to the appropriate authorities. These include:

  • Police
  • Hertfordshire County Council Local Authority (0300 123 4043)
  • FA County Welfare Officer

A record of any concerns will be kept. The record will include the following:

  • the concern
  • how it was responded to
  • where it was reported to
  • and what the outcome of the report was


Those suspecting/witnessing child safety breaches at our sessions are to directly inform the company director, Jordan Parkes DSO via necessary contact channels e.g. written letter, phone call, email. Those suspecting/witnessing child safety breaches at our sessions reserve the right to anonymously direct to the appropriate authorities as outlined above.


Environmental Safeguarding

Titans operates on privately hired grounds/venues also in use by employed on-site personnel. Titans will never leave children unsupervised but cannot be held responsible for the actions of other personnel. In the event of an emergency, Titans may request assistance from other personnel to facilitate safety for the children.

In the event suspicious activity is suspected that could endanger the safety of the children, Titans will immediately remove the children from the environment to a preplanned rendezvous point and inform the police.

In the event a child is not collected at session-end, a Titans Coach will call and wait with the child until the agreed parent/guardian/care-giver arrives.

In the event a child is not collected at session-end and contact with parent/guardian/caregiver cannot be established, the Titans Coach will inform the police.


Anti-Bullying and Anti-Discrimination

Titans safeguards children by implementing a zero tolerance to bullying and discrimination in accordance with the FA’s Respect Scheme. Please see separate anti bullying policy.


All our coaches hold a full Disclosure Barring Service (DBS) check and have up to date FA and UEFA Qualifications including Emergency First Aid. We are also members of the FA Licensed Coaches Club.


Electronics and Media

Titans understands the sentimental value of childhood experiences for family and friends and therefore does not discourage the use of photography to capture these moments. It does, however, reserve right to deny photography at any time during its sessions in the interest of safety. Titans acknowledges football is a multi-person game and by consequence understands the decision to allow photography of customers may result in third parties attaining photographs of another. Therefore, parents are asked not to upload any images/videos of other children to social media without permission of that child’s parents/carers. There can be negative consequences to sharing images linked to information about your own or other people’s children on social media (Facebook, Twitter) which Titans would advise you to consider. Some of the risks associated to uploading images on social media are:

• Children may be identified, contacted or groomed
• Including the child’s personal information (full name, address) alongside their image can make them identifiable and therefore vulnerable to individuals looking to locate, contact or ‘groom’ children for abuse.
• Even if personal details are kept confidential, other details identifying the sports organisation, school or club, or their favourite sportsperson or team, can also be used to groom the child.

Titans benefit from using images of participants in our sessions to promote and celebrate activities, events and competitions. Some coaches also find it helpful to use photographs or videos as a tool to support a child’s skills development. Therefore, parental consent will be sought to allow a child to be photographed.


• Will choose images that present the activity in a positive light and promote the best aspects of the sport and organisation
• Will not supply full names of children along with the images
• Will inform parents and children that an external photographer will be in attendance
• Ensure parents and children consent to both the taking and publication of films or photos

All staff, volunteers, children and parents should be informed that if they have any concerns regarding inappropriate or intrusive photography (in terms of the way, by whom, or where photography is being undertaken), these should be reported to Charlie Dainty.

We all bear a collective responsibility to set a good example and help provide a positive environment in which children can learn and enjoy the game. Play your part and observe The FA’s Respect Code of Conduct for spectators at all times.

Remember that children play for FUN:

  • Applaud effort and good play as well as success
  • Respect the Referee’s decisions even when you don’t agree with them
  • Appreciate good play from whatever team it comes from
  • Remain behind the touchline and within the Designated Spectators’ Area
  • Let the coach do their job don’t confuse the players by telling them what to do
  • Encourage the players to respect the opposition, referee and match officials
  • Support positively and offer players encouragement not criticism

Never engage in, or tolerate offensive, insulting or abusive language or behaviour I understand that if I do not follow the Code, any/all of the following actions may be taken:

I may:

  • Be issued with a verbal warning from a club or league official
  • Be required to meet with the club, league or CFA Welfare Officer
  • Be Required to meet with the club committee
  • Obliged to undertake an FA education course
  • Be obliged to leave the match venue by the club
  • Requested by the club not to attend future games
  • Be suspended or have my club membership removed
  • Be required to leave the club along with any dependents.

In addition:

The FA/County FA could impose a fine and/or suspension on the club.

I Agree to all of the above and I will sign the code of conduct register.

The Titans FA is responsible for setting standards and values to apply throughout the club at every level. Football belongs to and should be enjoyed by anyone who wants to participate in it.

The Titans FA in all its activities will not discriminate or in any way, treat anyone less favourably on grounds of age, gender, gender reassignment, sexual orientation, marital status, race, nationality, ethnic origin, colour, religion or belief, ability or disability. The club will ensure it treats people fairly and with respect and that it will provide access and opportunities for all members of the community to take part in and enjoy its activities.

The Titans FA will not tolerate harassment, bullying, abuse or victimisation of an individual, which for the purposes of this policy and the actions and sanction applicable is regarded as discrimination. This includes sexual or racially based harassment or other discriminatory behaviour, whether physical or verbal. The club will work to ensure that such behaviour is met with appropriate action in whatever context it occurs.

Total Football Academy is committed to taking positive action where inequalities exist and to the development of a programme of ongoing training and awareness raising events and activities in order to promote the eradication of discrimination and promote equality in football.

Total Football Academy is committed to a policy of equal treatment of all members and requires all members to abide and adhere to these policies and the requirements of the Equality Act 2010.

Total Football Academy commits itself to the immediate investigation of any claims when brought to its attention, of discrimination on the above grounds and where such is found to be the case, a requirement that the practice stop,
and sanctions are imposing as appropriate. This policy is fully supported by the Club Officers who are responsible for the implementation of this policy


The Titans FA is committed to a policy of equal treatment of all members and requires all members of whatever level or authority, to abide and adhere to this general principle and the requirements of the Codes of Practice issued by the Equal Opportunities Commission and Commission for Racial Equality. All members are expected to abide by the requirements of the Race Relations Act 1976, Sex Discrimination Act 1986 and Disability Discrimination Act 1995. Specifically, discrimination is prohibited in:

  • Treating any individual on grounds of gender, colour, marital status, race, nationality or ethnic or national origin, religion, sexual orientated or disability less favourably than others.
  • Expecting an individual solely on the grounds stated above to comply with requirement(s) for any reason whatsoever related to their membership, which are different to the requirements for others.
  • Imposing on an individual requirements which are in effect more onerous on that individual than they are on others. For example this would include applying a condition (which is not warranted by the requirements of the position) which makes it more difficult for members of a particular race or sex to comply than others not of that race or sex.
  • Victimisation of an individual.
  • Harassment of an individual (which for the purposes of this policy and the actions and sanction applicable thereto is regarded as discrimination).
  • Any other act or omission of an act, which has as its effect the disadvantaging of a member against another, or others, purely on the above grounds. Thus, in all the Club’s recruitment, selection, promotion and training processes, as well as disciplinary matters etc. – in other words all instances where those in control of members are required to make judgements between them – it is essential that merit, experience, skills and temperament are considered as objectively as possible.


The Titans FA commits itself to the immediate investigation of any claims of discrimination on the above grounds and where such is found to be the case, a requirement that the practice cease forthwith, restitution of damage or loss (if necessary) and to the investigation of any member accused of discrimination.

Any member found guilty of discrimination will be instructed to desist forthwith. Since discrimination in its many forms is against the Football Club’s policy, any members offending will be dealt with under the disciplinary procedure.

The Titans FA commits itself to the disabled person whenever possible and will treat such members, in aspects of their recruitment and membership, in exactly the same manner as other members, the difficulties of their disablement permitting assistance will be given, wherever possible to ensure that.

In the event that any member feels that he or she has suffered discrimination in any way or that the Club Policies, Rules or Code of Conduct have been broken should follow the procedures below.

  1. They should report the matter to the Club Secretary or another member of the Committee.

    Your report should include: Details of what, when, and where the occurrence took place. Any witness statement and names. Names of any others who have been treated in a similar way. Details of any former complaints made about the incident, date, when and to whom made. A preference for a solution to the incident:

  2. The Club’s Management Committee will sit for any hearings that are requested.
  3. The Club’s Management Committee will have the power to:
    Warn as to future conduct;
    Suspend from membership;

Remove from membership; any person found to have broken the Club’s Policies or Codes of Conduct.

The Titans FA is responsible for setting standards and values to apply throughout the club at every level. Football belongs to and should be enjoyed by everyone, equally. Our commitment is to confront and eliminate discrimination whether by reason of sex, sexual orientation, race, nationality, ethnic origin, colour, religion or disability.

Equality of opportunity means that in all our activities we will not discriminate or in any way treat anyone less favourably, on grounds of sex, sexual orientation, race, nationality, ethnic origin, colour, religion or disability.

This includes:

  • The advertisement for volunteers.
  • The selection of candidates for volunteers.
  • Courses.
  • External coaching and education activities and awards.
  • Football development activities.
  • Selection for teams.
  • Appointments to honorary positions.

The Titans FA will not tolerate sexual or racially based harassment or other discriminatory behaviour, whether physical or verbal and will work to ensure that such behaviour is met with appropriate action in whatever context it occurs.

The Titans FA is committed to the development of the programme of ongoing training and awareness raising events and activities in order to promote the eradication of discrimination within its own organisation and in the wider context, within football as a whole.

We are committed to providing a caring, friendly and safe environment for all of our members, so they can participate in football in a relaxed and secure atmosphere. Bullying of any kind is unacceptable at our club. If bullying does occur, all club members or parents should be able to tell and know that incidents will be dealt with promptly and effectively. We are a TELLING club. This means that anyone who knows that bullying is happening is expected to tell the Club Welfare Officer (CWO) or any committee member. This club is committed to playing its part to teach players to treat each other with respect.

What is Bullying?

Bullying is the use of aggression with the intention of hurting another person. Bullying results in pain and distress to the victim. Bullying can be:

  • Emotional being unfriendly, excluding (emotionally and physically) sending hurtful text messages, tormenting, (e.g. hiding football boots/shin guards, threatening gestures).
  • Physical pushing, kicking, hitting, punching or any use of violence.
  • Sexual unwanted physical contact or sexually abusive comments.
  • Discrimination racial taunts, graffiti, gestures, homophobic comments, jokes about disabled people, sexist comments.
  • Verbal name-calling, sarcasm, spreading rumours, teasing.



This is when a person uses technology i.e. mobile phones or the internet (socialnetworking sites, chat rooms, instant messenger, tweets), to deliberately upset someone. Bullies often feel anonymous and ‘distanced’ from the incident when it takes place online and ‘bystanders’ can easily become bullies themselves by forwarding the information on. There is a growing trend for bullying to occur online or via texts – bullies no longer rely on being physically near to the young person.


This is the name given to posting deliberately offensive comments on people’s social media pages aimed at causing upset and distress. This type of behaviour could result in legal action.

Our Commitment

This club commits to ensure our website websites and/or social networking pages are being used appropriately and any online bullying will be dealt with swiftly and appropriately in line with procedures detailed in this policy.

Why is it Important to Respond to Bullying?

Bullying hurts. No one deserves to be a victim of bullying. Everybody has the right to be treated with respect. Individuals who are bullying need to learn different ways of behaving. This club has a responsibility to respond promptly and effectively to issues of bullying.

Objectives of this Policy

  • All club members, coaches, officials and parents should have an understanding of what bullying is.
  • All club members, coaches and officials should know what the club policy is on bullying and follow it when bullying is reported.
  • All players and parents should know what the club policy is on bullying, and what they should do if bullying arises.
  • As a club we take bullying seriously. Players and parents should be assured that they would be supported when bullying is reported.
  • Bullying will not be tolerated.


Signs and Indicators

A child may indicate by signs or behaviour that he or she is being bullied. Adults should be aware of these possible signs and that they should investigate if a child:

  • says he or she is being bullied
  • is unwilling to go to club sessions
  • becomes withdrawn anxious, or lacking in confidence
  • feels ill before training sessions
  • comes home with clothes torn or training equipment damaged
  • has possessions go “missing”
  • asks for money or starts stealing money (to pay the bully)
  • has unexplained cuts or bruises
  • is frightened to say what’s wrong
  • gives improbable excuses for any of the above.

In more extreme cases:

  • starts stammering
  • cries themselves to sleep at night or has nightmares
  • becomes aggressive, disruptive or unreasonable
  • is bullying other children or siblings
  • stops eating
  • attempts or threatens suicide or runs away.


These signs and behaviours may indicate other problems, but bullying should be considered a possibility and should be investigated.

Bullying as a result of any form of discrimination

Bullying because of discrimination occurs when bullying is motivated by a prejudice against certain people or groups of people. This may be because of their gender, age, race, nationality, ethnic origin, religion or belief, sexual orientation, gender reassignment, disability or ability.


Verbal Abuse

Derogatory remarks about girls or women, suggesting girls and women are inferior to boys and men, or that black, Asian and ethnic minority people are not as capable as white people; spreading rumours that someone is gay, suggesting that something or someone is inferior and so they are “gay” – for example, “you’re such a gay boy!” or “those trainers are so gay!” Ridiculing someone because of a disability or mental health related issue, or because they have a physical, mental or emotional developmental delay. Referring to someone by the colour of their skin, rather than their name; using nicknames that have racial connotations; isolating someone because they come from another country or social background etc.

Physical Abuse

Including hitting, punching, kicking, sexual assault, and threatening behaviour.


Using online spaces to spread rumours about someone or exclude them. It can also include text messaging, including video and picture messaging.

Discrimination is often driven by a lack of understanding which only serves to strengthen stereotypes and can potentially lead to actions that may cause women, ethnic minorities, disabled people, lesbian, gay, bisexual or transgender people, or people who follow specific religions or beliefs, to feel excluded, isolated or undervalued. Ensure that club members know that discriminatory language and behaviour will not be tolerated in this club.

  • If an incident occurs, members should be informed that discriminatory language is offensive, and will not be tolerated. If a member continues to make discriminatory remarks, explain in detail the effects that discrimination and bullying has on people. If it is a young person making the remarks their parents should be informed just as in any breach of the clubs Code of Conduct and this Anti-Bullying policy.
  • If a member makes persistent remarks, they should be removed from the training setting in line with managing challenging behaviour and the CWO or club officials should talk to them in more detail about why their comments are unacceptable.
  • If the problem persists, the member should be made to understand the sanctions that will apply if they continue to use discriminatory language or behaviour.
  • Consider inviting the parents/carers to the club to discuss the attitudes of the youth member in line with the procedures detailed in this policy.



  1. Report bullying incidents to the CWO or a member of the clubs committee.
  2. In cases of serious bullying, the incidents will be referred to the county FA Welfare Officer for advice and possibly to The FA Case Management Team.
  3. Parents should be informed and will be asked to come in to a meeting to discuss the problem.
  4. If necessary and appropriate, the police will be consulted.
  5. The bullying behaviour or threats of bullying must be investigated, and the bullying stopped quickly.
  6. An attempt will be made to help the bully (bullies) change their behaviour.
  7. If mediation fails and the bullying is seen to continue the club will initiate disciplinary action under the club constitution.


Recommended Club Action

If the club decides it is appropriate for them to deal with the situation they should follow the procedure outlined below:

  1. Reconciliation by getting the parties together. It may be that a genuine apology solves the problem.
  2. If this fails/not appropriate a small panel (made up from Chairperson, Club Welfare Officer, Secretary, committee members) should meet with the parent and child alleging bullying to get details of the allegation. Minutes should be taken for clarity, which should be agreed by all as a true account.
  3. The same 3 persons should meet with the alleged bully and parent/s and put the incident raised to them to answer and give their view of the allegation. Minutes should again be taken and agreed.
  4. If bullying has in their view taken place the individual should be warned and put on notice of further action i.e. temporary or permanent suspension if the bullying continues. Consideration should be given as to whether a reconciliation meeting between parties is appropriate at this time.
  5. In some cases the parent of the bully or bullied player can be asked to attend training sessions, if they are able to do so, and if appropriate. The club committee should monitor the situation for a given period to ensure the bullying is not being repeated.
  6. All coaches involved with both individuals should be made aware of the concerns and outcome of the process i.e. the warning.

In the case of adults reported to be bullying anyone within the club under 18

  1. The County Welfare Officer should always be informed and will advise on action to be taken where appropriate, this may include action by The FA Safeguarding Team.
  2. It is anticipated that in most cases where the allegation is made regarding a team manager, official or coach, The FA’s Safeguarding Children Education Programme may be recommended.
  3. More serious cases may be referred to the Police and/or Children’s Social Care.


  • Prevention:
    The club will have a written constitution, which includes what is acceptable and proper behaviour for all members of which the antibullying policy is one part.
  • All club members and parents will sign to accept the constitution upon joining the club.
  • The CWO will raise awareness about bullying and why it matters, and if issues of bullying arise in the club, will consider meeting with members to discuss the issue openly and constructively.

This policy is based on guidance provided to schools by KIDSCAPE. KIDSCAPE is a voluntary organisation committed to help prevent child bullying. KIDSCAPE can be contacted on 0207 730 3300 or you can access their website via

You may also wish to access any of the following websites designed to give advice and guidance to parents and children who are faced with dealing with bullying:


Guidance for parents/carers:


Guidance for young people:

We would like to thank the ASA who have shared their Anti Bullying Policy for Clubs and to Stonewalls guidance from which this recommended FA Club Anti-Bullying Policy has been developed.